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Stakeholder Engagement

Toshiba Memory Group's business activities involve relationships with diverse stakeholders as followings.

Here we clarify relationship with major stakeholders, responsibility of Toshiba Memory Group, points of dialog, and typical case study of communication.

Major Stakeholders

Stakeholder Relationship with Toshiba Memory Group
Customers We are selling a wide range of memory and SSD products around the world. They are mainly used for smartphones, laptop PCs, data centers and data servers. (As of April 1, 2017)
Shareholders/Investors Of the 3,000 shares issued, 100% are held by Toshiba Corporation. (As of April 1, 2017)
Latest Shareholder’s information is here
Suppliers We deal continuously with some 500 suppliers worldwide. (As of April 1, 2017)
Employees Approx. 11,000 people work for Toshiba Memory Group. (As of April 1, 2017)
Local communities In carrying out our business operation, we respect the cultures, history, and customs of people in each region.
Governments and public bodies We observe the laws and regulations of the respective countries and regions in which we do business.
NPOs/NGOs We cooperate with and draw on the strength of NPOs and NGOs on areas such as the environment, human rights, and social contributions and always endeavor to engage in constructive dialogue with them.
Global environment We are responding to climate change and other environmental issues so that the habitats of diverse organisms, including our own offspring, can be maintained.

 

Customers

Key responsibilities
  • Providing safe, secure products and services that offer great value
  • Providing appropriate product information
  • Offering excellent customer relations and support
Major means of identifying stakeholders' views and requests
  • Routine sales activities
  • Call center (via phone, email, etc.)
Point of contact: Customer Corporate Sales & Marketing Headquarter, Each division

Communication Method and Case Study

Education and Training of Employees on Dealing with Customers

We provide e-learning for employees to improve customer satisfaction. In FY2017, we held e-learning sessions which theme is Enhancement of Customer Satisfaction to Toshiba Memory Group employees in Japan.

Share and reflection of customer voices

We receive comments and requests for products and services in our daily operations, which are shared among related personnel including top management, and use them to improve product quality and repair services.

 

Shareholders/Investors

Key responsibilities
  • Disclosing information in a timely and appropriate way
Major means of identifying stakeholders' views and requests
  • Timely disclosure, Press release
  • Meetings with Investors based on individual request
Point of contact: Customer Legal Affairs Division, Business Planning Division

Communication Method and Case Study

Communication with Media and Securities Analysts

In October FY2017, we held factory tour for media in Yokkaichi Operations. In addition we communicated with institutional investors and securities analysts based on individual requests.

 

Suppliers

Key responsibilities
  • Selecting suppliers fairly and engaging in fair trading practices
  • Respecting human rights, promoting labor management, environmental management in the supply chain
Major means of identifying stakeholders' views and requests
  • Routine procurement activities
  • Briefing session on procurement policy
  • CSR survey, audit, guidance
  • Clean Partner Line
Point of contact: Customer Procurement Division

Communication Method and Case Study

Request to suppliers for promoting CSR management

We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In addition, we conduct surveys on suppliers based on the RBA Code of Conduct to confirm the status of compliance.

 

Employees

Key responsibilities
  • Respecting human rights
  • Maintaining proper employment and labor-management relations
  • Conducting fair assessment, treatment and human resource development
  • Respecting diversity
  • Supporting diverse working styles
  • Ensuring occupational health and safety
Major means of identifying stakeholders' views and requests
  • Dialogues, information exchange meetings
  • Labor-management Congress
  • Employee morale survey (TEAM Survey)
  • Workplace Meetings
  • Risk hotline
  • Consulting services for employees
Point of contact: Customer Human Resources and Administration Division, Legal Division, Business Planning Division

Communication Method and Case Study

Messages from top executives

In FY2017, the President of Toshiba Memory Corporation visited each business site in Japan to deliver messages to employees who are equal or higher than specialist at the beginning of the fiscal year.

We aimed to increase the employees' motivation by directly delivering messages when management decisions which exert influence to whole company were made.

Promoting Labor-management Dialogue

Toshiba memory supports the principles of the Universal Declaration of Human Rights, the United Nations Global Compact, and the OECD Guidelines for Multinational Enterprises, and works to ensure that its employees have fundamental labor rights. In the labor agreement concluded with the Toshiba Memory Labor Union, Toshiba Memory stipulates that the Labor Union has the three rights of labor (the right to association, the right to collective bargaining, and the right to act collectively).

At the Toshiba Memory Labor-management Congress held every six months, Toshiba Memory discusses the business policies with representatives of the Association of Toshiba Memory Union in Japan.

Toshiba Memory Group companies overseas hold discussions with their labor unions or employee representatives in accordance with the laws and regulations of the countries in which they operate.

Employee morale survey (TEAM survey) and disclosure of results

Toshiba memory has conducted the employee morale survey (TEAM survey), as a way to gain feedback from employees. Through this survey, we periodically monitor the level of understanding among our employees towards the company's measures, and how widespread this understanding is.

We released a message from our President based on the survey results, and disclosed information about the results, using the survey to create a more open corporate culture.

CSR workplace meetings

We hold CSR workplace meetings, so that managers and the employees they manage can talk and think together, and share feelings and opinions, in order to build a work environment where everyone feels free to discuss any matter.

In FY2017, the theme was "Communication at workplace." Participants discussed difference and misunderstanding which might be caused by lack of communication.

 

Local communities

Key responsibilities
  • Stimulating local economies
  • Respecting different customs and cultures
  • Engaging in social contribution activities in local communities
  • Preventing accidents and disasters at business sites
Major means of identifying stakeholders' views and requests
  • Dialogues, information exchange meetings
  • Factory visits
  • Holding summer festivals to promote communication with residents and to revitalize communities
  • Providing opportunities for community workshops to sell their products
  • Employees' participation in community activities
Point of contact: Customer Each business site

Communication Method and Case Study

Environmental communication

We communicate information about our environmental efforts, such as factory visits and on-site classes to elementary schools. This is so that a wide range of stakeholders, such as the communities around Yokkaichi factory, schools, customers, companies, and students, may learn about Toshiba Memory Group's activities.

Support for Local Communities Developments

For Toshiba Memory Group, it is our responsibility as a good corporate citizen not just to resolve issues faced by local communities through business, but to develop business activities that are rooted in the area such as promoting regional employment and trade with regional companies, as a member of the local community.

Social Contribution Activities

As a good corporate citizen, Toshiba Memory Group is striving to build better relationships with the communities where we conduct operations.

At the eco-charity bazaar that Yokkaichi Operations has been holding since 2007, we reuse unnecessary household goods and donate all profits of the bazaar to the Yokkaichi city greening fund. Our donation has reached a certain amount, and we earned a "Commendation for Contributing to Urban Greening" award from Yokkaichi City in May 2016.

 

Governments and public bodies

Key responsibilities
  • Complying with laws and regulations, and paying taxes
  • Supporting government policies toward solving social issues
Major means of identifying stakeholders' views and requests
  • Dialogues and proposals via economic associations and industry associations
Point of contact: Customer Each business site, Business Planning Division

Communication Method and Case Study

Contribution through Job Creation and Tax Payment

Toshiba Memory Group expands its business around the world. The jobs created contribute to local communities, especially the production facilities that employ a considerable number of local people.

By paying taxes in accordance with national laws and regulations, the group companies and their employees make an economic contribution to the regions where they operate.

Participation in Industry Associations

Toshiba Memory actively participates in the activities of Keidanren (Japan Business Federation), the Japan Electronics and Information Technology Industries Association and other industry organizations to help address various social issues.

 

NPOs・NGOs

Key responsibilities
  • Collaborating with and helping to solve global social issues
  • Collaborating on corporate citizenship
Major means of identifying stakeholders' views and requests
  • Dialogue through collaboration
  • Exchange of views at stakeholder dialogues
Point of contact: Customer Each business site, Business Planning Division

 

Global environment

Key responsibilities
  • Mitigating climate change
  • Reducing waste discharges
  • Reducing release of chemicals
  • Conserving biodiversity
Major means of identifying stakeholders' views and requests
Point of contact: Customer Environment Planning Promotion Group
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