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CSR Management in the Supply Chain

In order to fulfill CSR in regards to human rights, labor, and the environment in cooperation with suppliers, Toshiba Memory Group continues to ensure that its suppliers are also committed to improving working conditions and reducing their environmental impact.

Toshiba Memory Group's Supply Chain

Toshiba Memory Group procures a variety of raw materials and resources from suppliers all around the world. By region, overseas suppliers account for 49% of our total procurement.

Procurement Ratio by Region (FY2017)

Procurement Ratio by Region

Toshiba Memory Group Procurement Policy

Toshiba Memory Group strives to build sound partnerships with suppliers through fair trading in compliance with procurement-related laws and regulations.

We request all our suppliers, who play an important role in the Toshiba Memory Group companies' production and services, to consent and put into practice the Toshiba Memory Group Procurement Policy. Whenever the contents of the said Policy are revised in keeping with social conditions, we inform all our suppliers both inside and outside Japan.

In addition to this Procurement Policy, we have set the Toshiba Memory Group Green Procurement Guidelines in order to address environmental issues and the Toshiba Memory Group Conflict Mineral Policy in order to address conflict minerals.

Following the Industry Group's Code of Conduct

To promote CSR for human rights, labor, occupational health and safety, environmental conservation, and ethical standards throughout the supply chain, Toshiba Memory Group promotes procurement activities in the spirit of the United Nations Global Compact (UNGC) and RBA* code of conduct.

* RBA: Responsible Business Alliance. In October 2017, EICC changed to RBA.

Responsible Business Alliance

Promotion of the Supply Chain Management

Toshiba Memory Group has set up an organization dedicated to planning within the procurement department at Toshiba Memory's Head Office. It works to promote fair dealings with all our suppliers as well as CSR management in the supply chain.

The organization coordinates with various business divisions and related divisions such as the CSR office and the Environment office.

Promoting and Monitoring CSR Procurement

Promoting CSR Procurement

We request some 500 suppliers that have ongoing businesses and new suppliers to promote CSR activities in accordance with the UN Global Compact and the RBA Code of Conduct.


Toshiba Memory Group monitors the status of CSR management in the supply chains that have ongoing businesses at manufacturing sites at the time of quality audits and requests improvements and provides guidance as necessary.

For new procurement transactions, we check the supplier's conformity with Toshiba Memory Group's procurement and selection policies, its manufacturing sites and management structure, and whether it complies with laws and regulations on environment, human rights, and occupational health and safety.

Toshiba Memory Group continuously holds briefings to explain to suppliers our policies on the environment, human rights, and occupational health and safety. We also conduct supplier surveys to monitor their performance according to the Toshiba Group Procurement Policy (including self-assessment) at each business site.

Suppliers participating in briefings and those covered by the survey

(FY2017, Toshiba Memory Group, Cumulative numbers)

Topic Participation in briefings Surveys* On - site Audit*
Human rights
30 108 0
Environment 64 82 1
Total 94 190 1

*The survey includes self-inspections using the EICC SAQ (Self-Assessment Questionnaire), third-party audits, and surveys/audits using our own standards.

Actions on Suppliers in the Event of Breach of the Procurement Policy

If a supplier violates the standard of transaction, we request the supplier to implement remedial measures and provide guidance and support as necessary. If the remedial measure is deemed to be unsatisfactory, we suspend transactions with the supplier.

Suppliers subject to guidance & support and suspension of transactions
(FY2017, Toshiba Memory Group, Cumulative numbers)

Topic Guidance and Support Suspension of transactions
Human rights
30 0
Environment 1 0

Examples of supplier guidance and instructions (FY2017)

Environmental Activities Ensuring that the "Toshiba Memory Group Environmental Policy" is communicated to all parties concerned when starting to deal with new suppliers
Human Rights and Occupational Health & Safety Ensuring that the policy on the use of conflict-free minerals and the need to conduct surveys are communicated to all parties concerned

*Conflict-free verification: a system by which a third-party organization verifies that an organization is conflict-free; i.e. does not use conflict minerals

Addressing the Conflict Minerals Issue

Since Section 1502 on conflict minerals of the U.S. Dodd-Frank Wall Street Reform and Consumer Protection Act (the Dodd-Frank Act) enacted in January 2013, companies listed in American Exchange are required to report on the use of conflict minerals mined in the Democratic Republic of the Congo and its adjoining countries. Toshiba Memory Group is not a listed company, however, as a part of the supply chain of listed companies, investigates and reports to our customers.

For humanitarian reasons, Toshiba Memory Group's policy prohibits the use of raw materials such as tin, tantalum, tungsten, and gold mined in the Democratic Republic of the Congo and its neighboring countries which violate human rights.

Toshiba Memory Group's Promotion Structure for the Use of Conflict-Free Minerals

The Conflict Minerals Management Committee, consisting of related corporate divisions, promotes activities according to the Toshiba Memory Group Conflict Mineral Policy Guidelines. Toshiba Memory Group is dedicated to sharing information about these activities.

Conflict Minerals Survey

We survey of Toshiba Memory Group suppliers on their understanding of conflict minerals and their use, as well as on details about the smelters. We surveyed 108 suppliers that might use 3TG* in FY2017

* 3TG means Tin, tantalum, tungsten, and gold

Green Procurement

The "Green Procurement Guidelines" stipulate our basic policy for selecting and procuring materials (components) that have a low environmental impact from suppliers and specify requests to all our suppliers. The purpose is to work together on global environmental conservation activities by sharing and cooperating on issues that concern environmental conservation activities with suppliers. We revise the Green Procurement Guidelines whenever necessary, and issued Ver.6.2 in July of 2017.

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