This Cookie Policy is part of the Toshiba Memory Corporation ("Toshiba") Privacy Policy. As provided therein, Toshiba will use cookies to customize or personalize its Web sites in order to better meet your individual expectations or requirements, and to improve the contents of Web sites or the types of services that are to be provided. Additionally, we will associate your cookies with the personal data which we hold for the same purpose as provided above.
Please login to your Toshiba RMA account to check return drives and apply RFC number. This system applies to the areas under the jurisdiction of Toshiba Digital Media Network Taiwan Corporation.
Customers in other countries contact your local Toshiba Business Partners or sales office.
For Individual Customers
If you have a defective Toshiba Storage Products(SSD/SSHD/HDD) and you wish to file a warranty claim, you should distinguish between the three following possibilities:
If the Toshiba Storage Products was installed in another device (ex. PC, laptop, servers, etc.) when purchased, then it can only be repaired or supported by the device manufacturer or sales dealer of the said device. Please contact the device manufacturer for information on the repair procedure.
If you bought the Toshiba Storage Products from a shop, then guarantee (warranty) claims can only be made with the shop which sold you the drive. The contents of the guarantee (warranty) comply with the legal regulations in the country, in which the product was purchased.
In Case of Toshiba Consumer Storages (ex. CANVIO series), please contact the customer support services that are described in the manual.
Contacts
If you have any questions, click one of these links:
·Before creating and producing designs and using, customers must also refer to and comply with the latest versions of all relevant TOSHIBA information and the instructions for the application that Product will be used with or for.