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Privacy Policy

Toshiba Memory Corporation (hereinafter Toshiba), guided by its Basic Commitment and Standards of Conduct, engages in business activities that allow it to contribute to society, to earn the trust of all of its customers, and to meet the expectations of stakeholders.

Toshiba recognizes that the personal information received from stakeholders in the course of business activities is an important asset of each stakeholder, and also an important asset for Toshiba as a source that contributes to the creation of new value, and provides appropriate protection for personal information in accordance with the following Basic Policy.

1.Basic Policy

  1. 1.1 Toshiba strictly complies with the Act on the Protection of Personal Information and other relevant laws and guidelines established by the government of Japan, and with other standards. Toshiba has formulated Regulations on Personal Information Protection, and carefully implements and maintains and strives to continually improve its management system for personal information protection.
  2. 1.2 Toshiba has established a management framework for the protection of personal information that includes assigning a responsible person in all divisions that handle personal information, and ensuring that all company officers and employees recognize the importance of and act in full compliance with the Regulations.
  3. 1.3 Toshiba utilizes personal information to provide services to customers within a scope of use that is clearly communicated to each customer, and takes measures to prevent its use beyond that scope. Toshiba does not disclose or provide personal information obtained from customers to any third party without the express consent of the customer who provided the personal information, or unless there is a legitimate reason for such disclosure.
  4. 1.4 Toshiba maintains accurate, up-to-date personal information, and makes all required efforts to prevent unauthorized access to such personal information, as well as any leakage, loss or damage of the same, and continually enhances and remediates information security.
  5. 1.5 Toshiba responds promptly and with good faith to inquiries and requests from customers in respect of their personal information and its disclosure.

Date of introduction: August 1, 2018

Yasuo Naruke

Representative Director

Toshiba Memory Corporation

This Basic Policy applies to personal information held by Toshiba in Japan. Please confirm details of the privacy policies of Toshiba's affiliates in Japan and of its overseas subsidiaries by contacting those companies directly.

2.Intended Use of Personal Information

The main area of business in which Toshiba makes use of personal information is the semiconductor memory business. With respect to the intended use of the personal information held by Toshiba, please refer to the section on Intended Use of personal information.

When Toshiba obtains personal information from customers in respect of a product or service, Toshiba clearly indicates in advance the intended scope and purpose of use of the personal information, and makes use of the provided information within that stated scope and purpose of use.

In the event that a need arises to use a customer's personal information for any purpose that goes beyond the stated scope and purpose, Toshiba notifies the customer to that effect, and obtains the customer's consent before making such use of the information. Toshiba uses personal information entrusted to it by other companies only within the terms of the contract it enters into with those companies.

With respect to the intended use of personal information held by Toshiba, please refer to the page covering the Intended Use of Personal Information.

3.Provision of Personal Information

  1. 3.1 Toshiba does not disclose customers' personal information to third parties other than in the following cases.
    1. 3.1.1 When the customer has given prior consent to such disclosure
    2. 3.1.2 When required to do so in order to comply with laws and regulations
    3. 3.1.3 When disclosure is necessary for the protection of human life, human health or property, and it is difficult to obtain the consent of the customer
    4. 3.1.4 When Toshiba consigns the handling of personal information to a third party to the extent necessary to achieve the stated purpose of use
    5. 3.1.5 When another entity succeeds to Toshiba’s business as the result of a merger, corporate separation, transfer of business or other reason
  2. 3.2 When it is deemed that a customer inquiry in respect of a product, repair or other service can be more appropriately dealt with by a Toshiba affiliate or distributor, the customer's name, address, telephone number and other information will be provided to the affiliate or distributor, with the prior consent of the customer.

4.Procedures for Requests for Disclosure

Toshiba responds to the following customer requests in respect of the customer's personal information held by Toshiba: 1) Requests for disclosure; 2) Requests for notification of the intended purpose; 3) Requests for correction; 4) Requests for addition; 5) Requests for deletion; and 6) Requests for cessation of use or cessation of disclosure to third parties. Please contact us if you require further information on the details of the request procedures are as follows. Please note that we will charge a fee for requests for disclosure and requests for notification of intended use.

  1. 4.1 Application for request for disclosure etc.
    For requests for disclosure, etc., please attach the required documents to the prescribed request form and send them to Toshiba by mail. When you mail the request forms to Toshiba, please use simple registered mail or some other method of delivery that allows tracking of delivery.
    In addition, it would be greatly appreciated if you could write "personal information request enclosed" in red on the envelope.
    Personal information protection office
    Toshiba Memory Corporation
    1-21, Shibaura 3-Chome, Minato-ku, Tokyo
  2. 4.2 Written submission of request for disclosure, etc.
    In the case of a request for disclosure, etc., please download the appropriate form indicated in (1), complete all the required sections, enclose the documents indicated in (2) to confirm your identity, and mail them to the address in 4.1 above.
    1. (1) Toshiba prescribed request form
      1. (a) For requesting disclosure of personal information or notification of intended use (fee required)
        Personal information disclosure request form (PDF: 153KB)
      2. (b) For requesting a correction, addition, deletion, suspension of use of personal information or suspension of provision to third parties (no fee required)
        Personal information correction, etc., request form (PDF: 160KB)
        * We only charge a fee for disclosure of personal information and notification of intended use. No fee is required for correcting, adding, deleting, suspending use of personal information, or suspending provision to third parties.
    2. (2) Documents to confirm identity
      A copy of any one of the following:
      1. (a) Driver's license
      2. (b) Health insurance certificate of insured person
      3. (c) Passport
      4. (d) Pension book
      5. (e) Basic resident’s registration card
      6. (f) My Number card (only side with photograph of face)
        * We will send you an acknowledgment of receipt when we confirm the submission of the prescribed form and receipt of any required fee.
  3. 4.3 Request for disclosure etc., via an agent
    In the case of delegating an agent to request disclosure, etc., in addition to the documents indicated in (1) and (2) of the previous paragraph, please enclose the following documents.
    1. (1) Toshiba prescribed request form (PDF: 147KB)
      1. (a) Sections concerning agents
      2. (b) Documents to confirm the identity of the agent
        1. ① Driver's license
        2. ② Health insurance certificate of insured person
        3. ③ Passport
        4. ④ Pension book
        5. ⑤ Basic Resident Register Card
        6. ⑥ My number card (only side with photograph of face)
      3. (c) Power of attorney (PDF: 60KB)
        The person on whose behalf the request is being made must affix his or her seal to the power of attorney and also attach a copy of the registration certificate of the seal. If the agent is the legal representative of the person on whose behalf the request is being made, such as a parent or guardian, the power of attorney can be replaced with a copy of extract of the family register or a resident card that shows the relationship with the agent and the person on whose behalf the request is being made.
  4. 4.4 Fees in respect of request for disclosure and notification of intended use
    Requests for disclosure of personal information and notice of intended use are subject to a fee of 800 yen (tax included) per single request. Please enclose a postal service money order for 800 yen with the submitted documentation. Customers are responsible for the cost of the purchase of the money order and the postage to Toshiba.
    * In cases where the fee is insufficient or where the fee is not enclosed, Toshiba will contact the customer, but if payment is not made within the prescribed period Toshiba will handle the request for disclosure / notification of intended use as if it had not been received.
  5. 4.5 Method of response to requests for disclosure, etc.
    A written reply will be sent to the address stated on the request form of the person making the request.
  6. 4.6 Intended use of acquired personal information with regard to requests for disclosure, etc.
    Personal information acquired in connecting with requests for disclosure etc. will used only within the scope necessary for handling the request for disclosure etc. Documents submitted with the request will not be returned. Upon completion of the response to the request for disclosure etc., documents will be properly managed and disposed of.
    * RE grounds for non-disclosure of personal information
    In the cases detailed below, Toshiba is not able to respond to customer requests for disclosure etc. of personal information. In cases where Toshiba decides not to make disclosure, the customer will be provided with a notification to that effect, and an explanation of the reason. It should be noted that the prescribed fee will be charged, even in cases of non-disclosure or non-notification of intended use.
    • Cases where Toshiba cannot confirm the identity of the person making the request, such as when the address on the request form or the address stated on the document used to confirm the identity of the person making the request does not match the address registered with Toshiba.
    • Cases where the request is made via an agent but the power of attorney cannot be confirmed
    • Cases where not all of the required documents are submitted
    • Cases where Toshiba is unable to identify personal information from the content on the request form
    • Cases where the subject of the request for disclosure does not fall within the definition of retained personal information referred to in Article 2, Paragraph 5 of the act
    • Cases where there is a risk of causing harm to the life, body, property or other rights and interests of the person making the request or to a third party
    • Cases where there is a risk of seriously hindering the proper implementation of Toshiba’s business
    • Cases that would cause other laws and ordinances to be violated
  7. 4.7 Revision
    In order to protect customer personal information and respond to changes in  laws and regulations, we may revise some of the content of the procedures for making requests for disclosure, etc. Please check these procedures every time you make a request for disclosure, etc.

5.Inquiries Concerning Personal information

  1. 5.1 Customers should direct enquiries and complaints concerning their own personal information to the department that received and registered the personal information.
  2. 5.2 Please contact Toshiba if you have any inquiries concerning this privacy policy, or if you are uncertain which department received and registered your personal information.

6.Request to Children under 16 years of Age

Children under 16 years who provide personal information to Toshiba should do so only after obtaining the consent of a parent or guardian.

7.Notice regarding Websites Operated by Toshiba

  1. 7.1 Management method
    All personal information on customers that is registered on websites operated by Toshiba is handled in strict compliance with the Act on the Protection of Personal Information, and with other relevant laws in Japan and the United States. These laws and regulations may differ from laws and regulations that apply in countries and regions where customers reside. In accordance with the laws of Japan and the United States, customer information may be subject to disclosure requests by administrative agencies, law courts and other law enforcement agencies in Japan and the United States.
    Personal information is managed and handled in accordance with Toshiba’s privacy policy on personal information. Customers making use of this website are required to read and agree to this privacy policy.
  2. 7.2 Collection of personal information
    When customers using services offered by Toshiba have given prior agreement to cooperation with an external service managed by a third party, based on the scope of content agreed at the time such permission was granted, Toshiba will receive the customer’s personal information from the external service.
  3. 7.3 Intended uses
    Personal information may be used for the purposes of distributing mail magazines; sharing information on current and new Toshiba products; providing information on seminars and exhibitions; conducting surveys; marketing activities, confirming and responding to customer enquiries; and to maintain records related to the foregoing. Based on personal information received, responsible persons at Toshiba may contact customers in connection with use for the abovementioned purposes.
    In addition to the foregoing, Toshiba may also use personal information that customers have registered on Toshiba websites in combination with their browsing history on those websites.
    Please note that some services provided by Toshiba (including website services operated by Toshiba) may not be available to customers if they do not provide personal information.
  4. 7.4 Communication Encryption
    Transmission of personal information provided by customers is protected by encryption technologies that include SSL (Secure Socket Layers) and TLS (Transport Layer Security). Access to Toshiba websites may not be possible with a browser that does not support SSL or TLS, etc.
  5. 7.5 Outsourcing of handling of personal information
    All or part of the handling of personal information may be outsourced, to the extent necessary for carrying out the purposes mentioned above.
  6. 7.6 Provision of Personal information
    Personal information of customers registered on Toshiba websites is shared within Toshiba, with Toshiba Group affiliated companies, and with our business partners, etc. In addition, personal information of customers that is shared by Toshiba, Toshiba group affiliated companies and business partners, etc., will be stored and used in the countries and regions where business and sales are conducted.
  7. 7.7 Contact Support
    Toshiba responds to inquiries by e-mail. Notwithstanding this, depending on the content, there are also cases where replies may be made in writing or by telephone or facsimile. Please understand that Toshiba may not be able to reply to enquiries from companies in the same industry.
    Customers are also asked to understand that there may be cases where Toshiba is unable to reply to inquiries seeking the repair of products sold as part of a set; in such cases, the first point of contact is the set maker. Toshiba cannot respond immediately to inquiries received on Saturdays, Sundays, public holidays, the New Year holidays and Toshiba’s own holidays. A response will be made on the next business day or after.
  8. 7.8 Use of cookies and web beacons
    Toshiba uses cookies and web beacons in order to provide better services on its websites.
    1. 7.8.1 Use of cookies
      Cookies are small pieces of information that web servers send to browsers in order to promote effective operation of the internet. Toshiba uses cookies to deliver a better user experience by customizing websites according to individual customer needs and improving the content of the websites and the services that they provide. By adjusting browser settings customers can refuse to accept cookies and/or display warnings when they receive cookies. However, implementing such settings may result in restricted use of websites, such as loss of personalization functions.
    2. 7.8.2 Use of Web Beacons
      Web beacons (clear GIF) are a technology that uses GIF files and scripts to capture the status of access from your computer, and to get statistics on the usage rate of specific web pages. Use of web beacons together with the above mentioned cookies makes it possible to obtain detailed statistical information. Toshiba websites use technologies such as web beacons for the purpose of obtaining statistical information that can be used to improve the websites. By adjusting browser settings customers can refuse to accept cookies and/or display warnings when they receive cookies. In such cases, the web beacon recognizes the access status, but Toshiba does not collect any of the customer’s personal information via the web beacon.
  9. 7.9 Notes for Links
    Toshiba bears no responsibility for the security of customers’ personal information used on third party websites linked to from Toshiba websites. Please confirm the privacy policies of linked websites operated by other companies.

8.Information on important changes and notices

Toshiba posts details of important changes to and notices on personal information protection in the Announcements section.


Toshiba may revise the Personal Information Protection Policy from time to time, in order to better protect customers' personal information and to comply with changes in applicable laws and regulations.

10.“Contact Us” on Personal information Protection

Please contact us with any inquiries in respect of personal information protection:

Toshiba Memory Corporation
Address: 1-21, Shibaura 3-Chome, Minato-ku, Tokyo

Date of introduction: August 1, 2018
Revised: January 11, 2019

Intended Use of Personal Data

Toshiba uses personal information provided by customers and other individuals for the following purposes:

1) Personal information related to customers

a) Shipment of products

b) Provision of information on products, services and events

c) Provision of product support or maintenance

d) Responses to inquiries and requests for consultation

e) Issue of warranty cards and provision of in-warranty service

f) Provision of membership services

g) Product development, conducting questionnaire-based surveys, implementing monitoring

h) Performance of contracts

i) Business negotiations and meetings with customers

2) Personal information related to shareholders

a) Enforcement of rights and fulfillment of obligations under laws and regulations

b) Provisions made for shareholders (shareholder benefit programs, etc.)

c) Implementation of measures related to shareholders (surveys, etc.)

d) Shareholder management required by laws and regulations (preparation of shareholder data, etc.)

3) Personal information related to government officials and civil servants

Contacts with, reports and inquiries, etc., to the competent authorities required for the execution of business

4) Personal information related to business partners and officers and employees of other companies

a) Contacts, discussions and the like required for the execution of business

b) Management of information on business partners and processing of payments and receipts by Toshiba

5) Personal information received under contracts with business partners

Performance of outsourcing contract

6) Personal information on applicants for employment

a) Contacts with and provision of recruitment information to applicants for employment (including internships)

b) Recruitment management at Toshiba

With respect to 3) and 4) above, personal information may be obtained through commercially available lists of the relevant personnel.

With respect to 5) above, the personal information is not, in principle, subject to disclosure.

The end

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